Effectively managing service is crucial to control employee costs and improving customer satisfaction. Our solution can help you to improve the quality of service, optimize IT & Telecom operations, through deep industry expertise, an extensive portfolio of services, and cost-effective global delivery.
Synverse offers flexible and scalable Managed Services Accelerator (SMSA) that enables companies to successfully meet ever-changing needs of business, technology and customer expectations. The core focus is on the activities, roles and competencies which go hand in hand with delivering the right solution. A robust delivery layer enhances client’s capability by sharing best practices, processes, expertise from Synverse IT engineering experience and a targeted approach to business efficient KPIs.
The function of your organization enhanced by experienced resources which carry out key activities with the right competency for the right roles.
- Technical Operations and Management
- Customer Care & Service Desk Management
- Network Operations Centre
Focusing on an end to end vertical approach from management to daily operations for transformational programs which assure the continuity of service and support.
- Service Operations: (Managing activities like Configurations, Release, Asset, and Security)
- Service Assurance: (Managing Incidences and issues from end2end in defined SLAs)
Synverse Competency Program
Synverse clearly recognizes the needs and pain points of our customers in dealing with multi-vendor environments and complicated value chains. To make a sustainable change in your company activities Synverse focuses on expertise to develop and deliver across all avenues including domain, service, technical leadership, technology, resource and processes. This end-to-end package in managing service provider businesses has been derived from Synverse extensive experience and expertise in various industries and has been shown to deliver optimized competitive solutions to our customers’ individual business environments.