Managed IT Services

Overview of Managed IT Services

As businesses are forced to continually focus on what is ‘core’ to their operations, they start to recognize that the most efficient and cost-effective way to perform certain functions is to make a strategic decision to outsource them. Recent research shows the changing trajectory of traditional IT services to a model primarily known as Managed IT Services.

Managed IT services provide greater flexibility and allow managers to focus on more tangible business-oriented problems and issues than the state of their IT services. As a managed IT services provider, we benefit from leveraging economies of scale through dedicated facilities, shared services, and a wide technical skill base, allowing us to deliver comprehensive and cost-effective packages which are usually cheaper, more flexible, agile and scalable than those which our customers are able to provide in house. All Synverse managed IT services are governed by strict Service Level Agreement (SLA) which guarantees the level of service a customer can expect in terms of system uptime and application delivery/performance.

Synverse Managed IT Services (SMIS) helps the customer to maximize their IT investments by working with them to help define their business IT Roadmap. By benchmarking current environments and building the desired state model showing where they need their IT to be. It allows an organization to establish clear, achievable roadmaps to transform their IT from a cost center to a strategic business asset.

Deciphering Client Challenges via our Managed IT services

  • Providing excellent services to client
  • Ensuring secure and efficient connections
  • Scalable solution

Expertise in offering Managed IT services

Managed (Software) Applications
Managed Application Services address the challenges faced by today’s enterprises in managing their portfolio of mission-critical applications. These include

  • Enterprise applications ( ERP, CRM, SCM…)
  • Custom-built applications (.NET, PHP Java…)
  • Database Management
  • Server Management
  • Desktop Management

What Synverse Offers in its Managed IT services program

Synverse Managed IT Service (SMIS) has an integrated solution to cater for every customer requirement. The core focus is on the activities and competencies that go hand in hand to deliver the right solution. By providing robust delivery SMIS enhances customer’s capability with best practices, processes, expertise and engineering experience thereby moving your supporting architecture towards business efficient KPIs.

Understanding customer needs: Synverse offers an end-to-end solution in managing applications, networks (voice, SMS, data) and security solutions in multi-vendor environments. We create customized solutions with service level agreements (SLA) to suit your need. Whether you are looking for complete outsourcing or individual, our managed IT services are underpinned by the ITIL® (IT Infrastructure Library) the internationally recognized best practices for service management.

Synverse Competency Program: Synverse clearly recognizes the needs and pain points our customers in dealing with multi-vendor environments and complicated value chains. To make a sustainable change in your company’s activities, Synverse focuses on expertise to develop and deliver across all avenues including domain, service, technical leadership, technology, resource and processes. This end-to-end package in managing service provider businesses has been derived from Synverse’s extensive experience and expertise in various industries and has been shown to deliver optimized competitive solutions to our customers’ individual business environments.

Managed Networks (IT & Communication)
Managed Network Services address the complex network infrastructures offering services to end customers or managing internal IT networks for the smooth functioning of the organization.

Benefits

  • Availability of instant application support with the services of our integrated helpdesk which is just ‘one call’ or ‘one click’ away and caters to all your applications, irrespective of technology, language or geography
  • Ensure maximum uptime for mission-critical applications, through well-tailored SLAs
  • Increase productivity and efficiency, through the quick turnaround of customer calls
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